• Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
• Reads the logbook daily and take action accordingly.
• Provides information regarding the hotel’s facilities & services.
• Ensures to always be informed of VIP in-house and daily functions.
• Handles guest complaints in accordance with service recovery guidelines.
• Knows and strictly follows all established cleaning procedures for:
• Polishing
• Vacuuming
• Scrubbing
• Mopping
• Shampooing
• Dusting
• Completes Room/Public Area work assignment sheet.
• Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards.
• Follows all procedures for Lost and Found.
• Is familiar with and adhere to all housekeeping procedures for the issuing and return of floor masters.
• Handovers all unfinished work to the following shift.
• Rooms
• Know and strictly follow established procedures for the cleaning and set-up of guest rooms.
• Sets up the work trolley according to standards.
• Carries out the following procedures according to established standards:
• DND (Do Not Disturb)/Double Lock
• Baby Sitting
• Loan Item Loss & Breakage
• Guest laundry pick up
• Temperature control
• Replenishes guest supplies and ensures all linen in guest rooms is clean and well-pressed.
• Contacts In-room Dining to have all trays- trolleys and equipment removed from guest rooms
- corridors and pantries.
• Removes all trays and trolleys found in corridors to pantry awaiting pick-up by In-room Dining.
• Reports to the supervisor repair and maintenance needs.
• Implements turndown service in accordance with established standards.
• Public Areas
• Cleans all designated public areas in accordance with established procedures.
• Ensures all flower arrangements are fresh and attractive and reports to Team Leader any arrangements - which are not up to standards.
• Ensures a high standard of cleanliness of corridors and service areas.
- High school or equivalent.
- Authentic energy and a genuine passion for making guests smile.
- Ability to work under pressure.
- Ability to work alone and unsupervised.
- Positive attitude.
- Desire to learn and grow within the role.
- Having a natural flair and confidence in your own ability and exceptional attention to detail.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent residence of Malaysia only.
Only shortlisted candidates will be contacted.
Apply Here