Description:

• Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met.

Qualifications:

• Know the food menu/special promotions including preparation times cooking methods main ingredient and side dishes for the outlet(s) assigned.
• Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
• Prepares work schedules and ensures all staff is rostered in accordance with business
  levels.
• Ensures all opening and closing duties are implemented in accordance with established
  standards.
• Conducts daily pre-service briefings.
  Checks daily mise-en-place
• cleanliness and set-up before service.
• Administers requisitions: food store
• beverage store etc.
• Handles all telephone calls courteously and efficiently.
• Maintains logbook.

Education:

Bachelor

Years of experience:

2-3

Number of positions:

1