Description:

• Politely
• rapidly answers all telephones processing each kind of question.
  • Transmits the higher authority related written comment and guest's demand for the concerned personnel
• and makes the telephone recording by to prepare the inquiry.
  • Handles the office business.
  • Completes Rooms the Department office all administration and the routine work and the processing telephone matters concerned.
  • Answers and the record
• the transmission according to the procedure
• follows up the telephone content.
  • In order to maintain Rooms Department and visitor's benefit makes with the gang foreman obtains the relation
• whether the re-examination all guests demand can be correct
• promptly process.
  • Processes the resident demand
• promptly fills in the correlation form and makes the related record.
  • With the hotel lobby department maintenance close relation
• by guarantees Room Condition to be accurate immediately and the renewal.
  • The floor appoints which according to the service person provides the master key
• gets off work when the service person accurately unmistakably takes back it
• and completes the record.
  • Operates the computer to await repairs the room some
• the newspaper vacant room situation input computer
• and performs it in the control form the record.
  • Staff's going out on duty situation for example: Is late
• absents from duty or absents from duty does not have beforehand informs the manager or the gang foreman and secretary which and so on the situation prompt notice gives the duty.
  • Guarantees Rooms the Department office the related equipment for example: The telephone
• the computer
• the pager and the desk and so on can correctly cherish.
  • Guarantees the concerned guest and the guest staff's individual material information does not have outside to bequeath other people.
  • Guarantees the daily room condition difference account promptly to deliver the onstage reception to carry on verifies.
  • Guarantees office has enough guest borrowing in Rooms the Department
• and does inventories every day
• found the problem promptly takes the measure and the essential arrangement.
  • Leaves behind the goods according to the concerned visitor the procedure
• the collection
• the record
• saves and provides all visitors to leave behind the goods.
  • Obtains the close relation with the fore room concerned personnel
• understood estimated the shop the association
• the distinguished guest and related catches up with the room and the visitor postpones to matters concerned and so on shop
• and its concrete content notice for the concerned manager
• the gang foreman carries out
• the realization.
  

Qualifications:

• Min diploma in hospitality or equivalent.
  
  - Practical experience as a departmental trainer in housekeeping.
  
  - Must be proficient with reservations handling and process and familiar with Opera/Micros system.
  
  - Excellent command of English language
• knowledge of other languages is a plus.
  
  Send your CV to:
  Careers.penang@amari.com
  
  Positions are opened to all local and permanent
  residence of Malaysia only.
  
  Only shortlisted candidates will be contacted.

Education:

Diploma

Years of experience:

2

Number of positions:

1