Director, Learning & Development
- Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision
• The position works with the Executive Committee and property leadership team to identify and address employee and organizational development needs
• The position is responsible for ensuring effective training is in place to enable the achievement of desired business results
• Training programs focus on a variety of topics - including product knowledge
- company philosophy
- customer service and leadership skills
• Conducts needs assessments - designs and develops training programs and facilitates the delivery of both custom and corporate training programs
• Measures the effectiveness of training to ensure a return on investment
- Bachelor degree in Human Resources Management
- Hospitality Management
- Business Administration or related fields.
• Minimum 2 years of experience in designing - developing
- facilitating
- and evaluating training programs
- preferably in a 4- or 5-star hotel or
• 5 years of experience leading a training function and managing training professionals in a 4- or 5-star hotel.
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