- General
o Handles all telephone calls courteously and efficiently.
o In front bars - knows the food menu/special promotions including preparation times
- cooking methods
- main ingredient and side dishes.
o Implements opening and closing duties in accordance with standards.
o Handles guest complaints in accordance with service recovery guidelines.
o Assist with service in the Lounge/Bar if necessary.
o When dealing with guests directly - deliver service in accordance with service standards.
Bar
o Sets up bar on time before service and according to standards including but not limited to: checking to see that fresh fruit juices - cream
- cocktail napkins/coaster
- glassware
- stirrer
- mixer and all other bar materials are in adequate supply for the day’s business. Prepares fresh garnish as per specifications.
o Is observant and pro-active in maintaining the table/bar counter clean and glasses replenished.
o Checks bar stock and prepare orders for replenishing of supplies.
o Knows all beverage recipes and prepares all drink orders accordingly.
o Use jigger at all times for proper measurement.
o Thoroughly familiar with the complete beverage selection including wines and cocktails and its standard glassware.
o If on shift as opening Bar Attendant - is responsible for checking the delivery against bar requisitions and also checks the stock in the bar to ascertain that both are correct and reports any discrepancies to his/her direct supervisor.
o The “Closing shift Bar Attendant” is responsible for requesting beverage - fruit
- cocktail stirrer etc.
- so that the bar is adequately stocked with necessary materials for the next day’s business.
o All “closing shift” Bar Attendants will make sure - that all stocks are cleared and all drawers locked.
Cashiering
o Ensures charge-to-room checks are signed and the name matches with the room number.
o Ensures the validity of all credit cards.
o Informs the Team Leader for processing of all cash payments.
o Processes all Officer’s Check - Entertainment Check and City Ledger charges in accordance with established policies & procedures.
- High school or equivalent.
- Authentic energy and a genuine passion for making guests smile.
- Previous experience of working within a hospitality setting ideally within hotel or restaurant operations.
- Ability to work under pressure.
- Ability to work alone and unsupervised.
- Positive attitude.
- Desire to learn and grow within the role.
- A good memory to help remember various kinds of orders
- Having a natural flair and confidence in your own ability and exceptional attention to detail.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Apply Here