- Speaks clearly
- distinctly
- and with a friendly
- courteous tone. Uses listening skills to put callers at ease and obtains accurate
- complete information.
- Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
- Takes and distributes messages for guests - provides information on guest services
- and answers inquires about public hotel events.
- Directs call to guest rooms - staff
- or departments through PBX system.
- Logs all wake-up call requests and performs wake-up call services.
- Handle guest complaint calls - routing to the duty manager or to the proper department.
- Perform other ad-hoc duties as assigned by Front Office Manager/Assistant Front Office Manager.
- Min diploma in hospitality or equivalent.
- Excellent command of English language knowledge of other languages is a plus.
- Customer-service experience.
- Ability to work as part of a team and as well as independently - with strong initiative.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Apply Here