Team Leader, Front Office
- Supervises and participates in serving guest at the Front Desk according to standards.
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Ensures all opening and closing duties are implemented in accordance with established standards.
- Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
- Ensures the correct implementation of all cash-handling procedures.
- Welcomes all guests at the Front Desk.
- Coordinates with Housekeeping concerning room status and others.
- Checks guest history - arrival list and ensures all routing and special instructions are properly implemented.
- Conducts daily shift briefings.
- Follows up on work and maintains logbook.
- If on early shift implement room allocation and ensures preparation of VIP amenities.
- Min diploma in Hospitality or equivalent.
- Must be proficient with reservations handling and process and familiar with Opera/Micros system.
- Demonstrated supervisory or management experience.
- Ability to communicate effectively verbally and in writing.
- Ability to handle more than one task at the same time.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Apply Here