Team Leader, Reservations
- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Strong knowledge about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party.
- Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets.
- Min Diploma in Hospitality or equivalent.
- Must be proficient with reservations handling and process and familiar with Opera/Micros system.
- Excellent command of English language, knowledge of other languages is a plus.
- Excellent organization, communication and leadership skills required along with displaying excellent attention to detail.
- Perform up selling whenever possible.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Apply Here