Description:

• Personally welcome VIPs upon arrival.
  - Ensure arrivals and departure arrangements are properly executed.
  - Mange a strict room key control system at the Front Desk.
  - Establish guidelines and control all cash-handling procedures.
  - Confirm rooms are allocated in accordance with guest requirements and business needs.
  - Coordinates the preparation of VIP amenities.
  - Monitor all outstanding payments and liaises with Sales & Marketing and Finance & Accounting regarding credit arrangements.
  - Work together with the Revenue Manager and E-Distribution Manager to control room inventory.
  - Ensure smooth check-in/out procedures are implemented in accordance with established standards.
  

Qualifications:

• A minimum of 3-5 years' experience in the Phuket hospitality market.
  - Proven experience in managing the Front Office at a 5-star hotel chain
• experience in reservations is a plus.
  - Bachelor’s degree in a hotel industry-related field (e.g.
• Hotel Management diploma).
  - Strong problem-solving skills with a passion for
  service excellence and driving guest satisfaction.
  - Extensive knowledge of Opera and familiarity with systems like PMS.
  - Team management.

Education:

Bachelor

Years of experience:

Minimum 3-5 years

Number of positions:

1