Description:

• To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards
   Ensures implementation of SOP and all policies & procedures related to the department.
   Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
   Ensures all opening and closing duties are implemented in accordance with established standards.
   Reviews weekly forecasts and schedules Team Members accordingly.
   Assists hands-on in the operation during peak periods as required.
   Meets
• greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.
   Ensures a strict room key control system is implemented at the Executive Floor.
   Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
   Is the custodian of the guest history database
• ensuring profiles are up-to-date and information is used in the operation to support guest recognition.
   Functions as Chorus reward Ambassador.
   Coordinates VIP recognition programs.
   Ensures the Team is always up-to-date with the latest and recommends the best outside companies.
   Maintains logbook.
  

Qualifications:

• Have been in Managerial roles for the minimum of 3 years in hotel industry.
  -Excellent verbal and non-verbal English and communication skills
  -Able to interact with a wide range of clients
• personnel and their demands
• 
  Bachelor or Master Degree in related field.
  -Dynamic
• hardworking
• possess the great service mind and be the role model for people excellence

Education:

Diploma

Years of experience:

3-5

Number of positions:

2